Time and attendance for a hybrid, part-time clinical workforce — off UKG

• Reduction in manual labor

  Accurate timecards, no manual reconciliation [confirm number]

Results at a glance

• Clock-in/out and accurate timecards for hybrid and part-time Care Team
• Off UKG — complex regional pay and work rules handled natively
• Timecards feed straight into payroll, clean
• Live view of who's online and available to pick up more

About Dialogue

Dialogue is Canada's leading virtual care platform, running primary care, mental health, and EAP across a blended Care Team of full-time, part-time, contractor, and on-demand clinicians.

The pain

Hourly clinicians need real timekeeping. Hybrid and part-time Care Team members clock in and out; on UKG that was painful and cut off from the rest of operations.

Regional pay rules are unforgiving. Across provinces, getting timecards right by hand risks paying people incorrectly — and a payroll error is one of the fastest ways to lose Care Team trust.

No live view of who's available. Without real-time attendance, operations couldn't see who was online to pick up more.

Timecards reconciled by hand against regional pay rules, then re-entered for payroll — every cycle another chance to get someone's pay wrong.

The challenge

Dialogue needed accurate, real-time timekeeping for a blended hourly workforce across regions, without UKG's overhead, feeding clean numbers into payroll.

The solution

Untether runs clock-in/out, timesheets, and attendance directly, applies each region's pay and work rules automatically, and passes clean hours straight to payroll. Live attendance shows who is working and who is free.

The impact

Timecards are accurate, payroll is connected, and the same data lets Care Team members pick up open shifts — timekeeping turns from overhead into coverage. Dialogue retired UKG along the way.