Automating time off across regions without breaking coverage

• Reduction in manual labor

  Time off automated across regions, no forms [confirm number]

Results at a glance

• Availability and time off fully automated
• Capacity-based rules protect coverage across regions
• Policies applied fairly and consistently
• Kept in sync with payroll and HRIS

About Dialogue

Dialogue is Canada's leading virtual care platform, running primary care, mental health, and EAP across a blended Care Team of full-time, part-time, contractor, and on-demand clinicians.

The pain

Time off ran on forms and back-and-forth. Availability and time off meant paperwork and chasing approvals.

Approvals put coverage at risk. Saying yes across a blended, multi-region workforce without coverage rules invites gaps that patients feel.

Payroll drifted. Time off that isn't connected to payroll turns into a pay error.

Time off approved in one place, coverage checked in another, payroll updated in a third — all by hand.

The challenge

Dialogue needed self-serve time off that protects coverage across regions and worker types and stays clean in payroll.

The solution

Untether handles availability and time off with capacity-based rules that protect coverage and apply policy fairly, and keeps payroll and HRIS in sync automatically.

The impact

The Care Team requests time off on their own, coverage holds, and payroll stays accurate — no forms, no manual reconciliation.