Governing access and lifecycle across a blended clinical workforce

• Reduction in manual labor

  Lifecycle and access changes handled automatically [confirm number]

Results at a glance

• One system across full-time, part-time, contractor, and on-demand Care Team
• The joiner-mover-leaver lifecycle synced across HRIS, scheduling, and payroll
• Access controlled so the right people see and do the right things
• Every team modeled: RNs, MDs, therapists, psychiatrists, psychologists, nutritionists, care coordination

About Dialogue

Dialogue is Canada's leading virtual care platform, scaling a blended Care Team of full-time, part-time, contractor, and on-demand clinicians across primary care and mental health.

The pain

A blended workforce is hard to govern. Full-time, part-time, contractor, and on-demand clinicians each carry different rules, access, and paperwork.

Joiners, movers, and leavers slip through. Onboarding, role changes, and offboarding done by hand create access and data errors.

Access sprawl is a real risk. Without clear controls, the wrong people can see or do the wrong things.

Onboarding a contractor here, offboarding a part-timer there, changing a role somewhere else — all tracked by hand across HRIS, scheduling, and payroll.

The challenge

To scale a blended Care Team across many teams and worker types, Dialogue needed access and the joiner-mover-leaver lifecycle handled consistently and automatically.

The solution

Untether manages Care Team data and the full lifecycle across every worker type and controls who can see and do what, with changes flowing automatically between HRIS, scheduling, and payroll.

The impact

Dialogue scales full-time, part-time, contractor, and on-demand Care Team on one system, with access and lifecycle handled automatically — fewer errors, cleaner data, and a base that grows with the business.