Answering margin and care-gap questions in seconds, not report cycles

• Margin / utilization

  Hard-to-fill shifts priced and filled before they become gaps [confirm number]

• Reduction in manual labor

  Operational answers in seconds, no report cycles [confirm number]

Results at a glance

• Operations works in the product 3-6 hours a day
• Margin, care-gap, and staffing questions answered in plain language
• Bonuses on hard-to-fill shifts priced and picked up automatically
• Real-time alerts on gaps and risk

About Iris Telehealth

Iris Telehealth staffs psychiatrists and behavioral health Care Teams for 75 health systems across roughly 300 hospitals, delivering 24/7 telepsychiatry into emergency and inpatient departments.

The pain

The answers were buried where the team couldn't reach them. Knowing where margin was slipping, where a care gap was opening, or where to add people meant digging across systems and building a report.

Filling a hard shift took too long. Standing up a bonus to cover a difficult shift was a manual call; by the time it posted, the gap was already a problem for patients.

No early warning. Problems showed up only after they had already cost coverage or margin.

"Where are my care gaps? Where do I need more people? Which shifts should I incentivize?" — questions that used to mean a manual data pull every time.

The challenge

Iris's operations team lives in the schedule three to six hours a day and has to act on margin and coverage in real time, not reconstruct it after the fact.

The solution

Operations can ask, in plain language, where margin is leaking or where a gap is opening, and get the answer in seconds — then act on it in the same place, including putting a bonus on a hard-to-fill shift that a Care Team member can pick up. Alerts flag gaps and risk as they appear.

The impact

Decisions that used to take a manual analysis happen in seconds, hard-to-fill shifts get priced and filled before they reach patients, and the team catches coverage and margin issues early instead of after the damage.