Automating Care Team shift swaps across 24/7 sync and async care

• Care Team satisfaction

  Flexibility to swap shifts without coverage risk [confirm number]

• Reduction in manual labor

  Manual swap approvals removed [confirm number]

Results at a glance

• Care Team shift swaps happen automatically
• Coverage protected across 24/7 sync and async care
• Fewer manual approvals for clinical leaders
• [Metrics pending customer confirmation]

About Headspace

Headspace delivers 24/7 mental health support across in-the-moment, video, text, and scheduled care.

The pain

Swaps were manual. Every shift swap meant requests, approvals, and checks by hand.

A bad swap opens a gap. In always-on care, an unchecked swap can leave a coverage or license hole that reaches a member.

Around-the-clock care means it never stops. Swaps are constant when care runs 24/7.

Two clinicians want to trade a shift, and it takes a string of messages and a manual approval just to confirm it's even allowed.

The challenge

In 24/7 care, swaps are constant; doing them by hand burns leader time and risks coverage.

The solution

Untether lets Care Team members swap shifts directly, checking coverage, license, and rules automatically before a swap goes through.

The impact

Swaps happen on their own without opening gaps, leaders stop approving them by hand, and the Care Team gets flexibility without putting coverage at risk.