Replacing two failed systems with one source of truth for 24/7 care

• Reduction in manual labor

  Two failed systems plus spreadsheets replaced by one [confirm number]

• Margin / utilization

  One source of truth for 24/7 multimodal care [confirm number]

Results at a glance

• Replaced UKG, then ServiceNow — and the spreadsheets both kept falling back to
• One source of truth for 24/7 multimodal care
• Scales across full-time, contractor, hybrid, and on-demand Care Team
• [Metrics pending customer confirmation]

About Headspace

Headspace delivers 24/7 mental health support across in-the-moment, video, text, and scheduled care.

The pain

Two systems, two dead ends. UKG was built for shift work, not 24/7 mental health spanning in-the-moment support, video, and text; ServiceNow didn't fix it either. Both times, the team ended up back in spreadsheets.

No source of truth. With workforce data split across tools that didn't fit and spreadsheets that did, nothing was reliable enough to plan against.

A workforce these tools couldn't represent. Full-time, contractor, hybrid, and on-demand clinicians delivering always-on care.

UKG, then ServiceNow, then back to spreadsheets. Two enterprise rollouts, and the schedule still lived in a spreadsheet.

The challenge

Headspace needed one system that could actually run 24/7, multi-channel, blended-workforce mental health care — and finally be the source of truth two platforms had failed to provide.

The solution

Untether replaced both UKG and ServiceNow and became the single place Headspace runs its workforce, connected directly to their own care platform and built to handle in-the-moment, video, text, and scheduled care together.

The impact

Workforce management runs on one system instead of two failed ones plus spreadsheets, and Headspace scales full-time, contractor, hybrid, and on-demand Care Team on a platform the team can trust.