Forecasting demand across in-the-moment, video, text, and booked care
Headspace forecasts demand across in-the-moment, video, text, and scheduled care, positioning a blended workforce ahead of 24/7 demand.
Patient access
Workforce positioned ahead of 24/7 demand [confirm number]
Results at a glance
- Forecasts demand across in-the-moment, video, text, and scheduled care
- Workforce positioned ahead of 24/7, always-on demand
- One model spanning sync and async care
- [Metrics pending customer confirmation]
About Headspace
Headspace delivers 24/7 mental health support across in-the-moment, video, text, and scheduled care.
The pain
Demand isn't one channel. Headspace meets members through in-the-moment support around the clock, plus video, text, and scheduled care — each with its own rhythm.
Always-on can't be covered by a static schedule. Round-the-clock demand across several channels overwhelms a fixed grid.
Single-channel planning leaves gaps. Staffing one modality at a time underserves the others and makes members wait.
In-the-moment, video, text, and booked care — four demand patterns, one workforce to cover all of them, every hour of the day.
The challenge
Headspace needed to position a blended workforce ahead of demand across every channel at once, around the clock.
The solution
Untether forecasts demand across all of Headspace's channels and positions the workforce ahead of it, so members get seen quickly without paying for idle capacity.
The impact
The workforce is staged against real demand across every channel, supporting 24/7 access while protecting margin.
Want the full results?
Some figures shown are illustrative and pending customer sign-off. Reach out and we'll walk you through the details behind this story.
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