Building workforce management into a custom care platform
Headspace's engineering team builds on Untether and connects it to their custom care platform — workforce management as part of their own stack.
Reduction in manual labor
Workforce data built into their own stack [confirm number]
Results at a glance
- Headspace's engineering team builds on Untether
- Connected directly to their custom care platform
- Untether as the source of truth across the stack
- [Metrics pending customer confirmation]
About Headspace
Headspace delivers 24/7 mental health support across in-the-moment, video, text, and scheduled care.
The pain
Off-the-shelf workforce tools are closed boxes. Prior systems couldn't be extended or connected to Headspace's own care platform.
Engineering couldn't build on them. With no real way in, the team couldn't automate or integrate workforce data.
Data stayed stuck in silos. A closed tool kept workforce data out of the rest of the stack.
A capable engineering team and their own care platform — and a workforce system with no way to build on it.
The challenge
Headspace wanted workforce management to be part of its own stack, not a tool to work around.
The solution
Untether is built to be extended, with well-documented, open interfaces. Headspace's engineers connect it to their own care platform and build on top of it, with Untether as the source of truth across the stack.
The impact
Headspace runs workforce management as part of its own platform — connected, automatable, and extensible — instead of bolting on a closed tool. (Dialogue's engineering team builds on Untether the same way against its own care platform.)
Want the full results?
Some figures shown are illustrative and pending customer sign-off. Reach out and we'll walk you through the details behind this story.
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